Leading business process outsourcer WEBHELP officially unveils new site in Riga

Leading global business process outsourcing and customer experience expert Webhelp, officially unveils a new site in the capital of Latvia, Riga and is to create more than 200 jobs by the end of the year. It allows Webhelp to expand and offer Russian language capability from a new base in the EU.

With more than 100 customer experience centres and 35 000 employees globally, Webhelp revenues are €950 million and is a top 3 player in this sector.

Terje Andreassen, CEO for Webhelp Nordic Cluster, said: “Webhelp has chosen Latvia - a member of EU and OECD to expand its business geographically and bring its sector expertise. Riga also has a strategic position in the Baltics providing employees with excellent language and technical skills which are very much in demand.

“We already have plans for new clients and further development of this site to provide the highest quality service for our customers.”

Arvils Ašeradens, Deputy Prime Minister, Minister for Economics of Latvia welcomed the new investment: “Webhelp has identified the huge potential of Latvia to attract investment and to become a base for business process outsourcing companies, in turn boosting the growth of the Latvian economy. It is a significant investment which will have a positive effect on rates of employment.”

We believe this is just the beginning. Riga has a highly developed communications infrastructure, in a modern city where foreign investors are beginning to base their businesses. These new businesses, digital technologies and innovative outlook are very welcome.”

Andris Ozols, Director of the Investment and Development Agency of Latvia: “The creation of the Webhelp Business Center is the best evidence that the coordinated cooperation between different project partners and our support can deliver the expected results.

In this project, we are only at the beginning of the journey, however I can already say that it is a pleasure to work with such a dynamic and ambitious company that appreciates the advantages provided by Latvia.”

Webhelp has already recruited 125 people and is looking for 100 more new colleagues to work at the Riga site where they will be handling Russian language technical support calls for Webhelp clients.

Līna Boiko, Head of Operations, Webhelp Latvia, said: Webhelp is a great employer offering global experience, new knowledge and an international environment right here in the middle of city center.

“I believe being part of an international company like Webhelp is a stepping stone to further career growth within the company both locally and internationally. We offer job categories that are expected to see growth in the future - it is of utmost importance when technological advancements may lead to big changes in the labour market.”

Webhelp is looking for people who have a positive outlook, social and who enjoy contact with customers. The company provides extensive training on leading customer service as well as technical skills, but it is important that candidates are keen to learn as learning is integral in such an innovative company.

If you would like more information on the available positions or to apply, please visit http://www.webhelp.com/en-lv/careers/

For more information or to arrange an interview, please contact:
Inga Tauriņa, +371 26564629, inga@lejinasleiers.lv
or Līna Boiko, Head of Operations, Webhelp Latvia, + 371 27311237, lina.boiko@nordic.webhelp.com

About Webhelp

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From more than 25 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016.

More information can be found at www.webhelp.com