Norwegian is establishing a fully owned support office in Riga, Latvia. This is part of the company’s strategy to centralize important functions as well as shifting from outsourcing to insourcing. The support office, formally known as Norwegian Air Resources Latvia, will serve Norwegian’s operations globally through delivering a range of support functions. This means that several new positions in Riga will be filled before the end of 2020 and continuing into 2021.
“The globally-known Norwegian has chosen Latvia to locate its support office. We have been working several years to make this industry more attractive to investors, and the decision made by Norwegian proves that we are on the right track. Business service centres are one of our top priorities as the industry has high growth potential, companies export their services, and offer highly qualified and well-paid jobs. Latvia offers investors well-educated workforce with good language skills, therefore companies choose Latvia to locate their business centres and are satisfied with the results. The fact that Norwegian has chosen Latvia is an extra motivator for us to continue improving business environment and thus creating new jobs,”
says Jānis Vitenbergs, Minister for Economics of Latvia.
The establishment of a Norwegian owned support office in Riga is part of the company’s strategy to centralize important functions as well as shifting from outsourcing to insourcing. The support functions will now be centralized and executed through Norwegian Air Resources Latvia.
The company has just started the recruitment process in Riga for support functions within customer care. Norwegian aims at scaling the operation in line with market demand and will perform several service functions by the end of 2020. Besides the opportunity of being part of Norwegian’s exciting journey towards “New Norwegian”, Norwegian offers competitive salaries and benefits.
“We are very happy about the establishment of a Norwegian owned company in Riga and to gain a stronger foothold in Latvia. This is an important strategic step for us to assume full control of vital support services to our customers and staff. The effort to centralize these capabilities within the Norwegian organization will allow for direct communication with our own personnel, which is decisive for succeeding in building the New Norwegian. We look forward to welcoming new colleagues to the Norwegian family,” says Knut Olav Høeg, EVP IT, Supply Chain and Process Improvement at Norwegian.
Norwegian was established in 1993 but only began operating as a low-cost carrier with bigger Boeing 737 aircraft in 2002. Norwegian expanded across the globe as the airline launched short-haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. Norwegian operates a modern and fuel-efficient fleet consisting of Boeing 787 Dreamliners and Boeing 737s.
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